Navigating HRSA Sliding Fee & Collections Requirements: From Policy to Practice

Navigating HRSA Sliding Fee & Collections Requirements: From Policy to Practice

This session will distill HRSA’s sliding fee discount program and billing/collections requirements into practical steps your team can apply—income verification, discount schedules, nominal fees, hardship processes, and patient communications. Participants will also learn strategies to balance effective collections with the requirement that no patient may be denied services due to inability to pay.

The presenter will break down the requirements into checklists and decision points, with real-world examples of what will (and won’t) be deemed compliant. You’ll leave with clarity about how to tighten policies and avoid common pitfalls that trigger findings.

1. Understand the fundamental requirements of the sliding fee discount program.
2. Understand the billing and collections requirements, particularly in regard to ensuring that no patient will be denied services dur to inability to pay.
3. Identify and avoid common compliance pitfalls, identifying where there is (and isn’t) flexibility.